:root {
  --bg: #f7f8fa;
  --surface: #ffffff;
  --border: #e5e7eb;
  --text: #1f2937;
  --muted: #6b7280;
  --accent: #2563eb;
  --accent-dark: #1d4ed8;
  --good: #059669;
  --good-bg: #ecfdf5;
  --bad: #dc2626;
  --bad-bg: #fef2f2;
  --warn-bg: #fffbeb;
  --warn: #b45309;
  --info-bg: #eff6ff;
  --info: #2563eb;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  background: var(--bg);
  color: var(--text);
}

.app-shell { display: flex; min-height: 100vh; }

.sidebar {
  width: 220px;
  background: var(--surface);
  border-right: 1px solid var(--border);
  padding: 24px 16px;
  flex-shrink: 0;
}

.sidebar .brand {
  font-weight: 700;
  font-size: 15px;
  color: var(--accent);
  margin-bottom: 4px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.sidebar .brand .brand-icon {
  height: 22px;
  width: 22px;
  display: block;
}

.sidebar .sub {
  font-size: 12px;
  color: var(--muted);
  margin-bottom: 24px;
}

.sidebar nav a {
  display: block;
  padding: 8px 10px;
  border-radius: 6px;
  color: var(--text);
  text-decoration: none;
  font-size: 14px;
  margin-bottom: 2px;
}

.sidebar nav a.active { background: #eff6ff; color: var(--accent-dark); font-weight: 600; }
.sidebar nav a:hover:not(.active) { background: #f3f4f6; }

.main { flex: 1; padding: 32px 40px; max-width: 1100px; }

h1 { font-size: 22px; margin: 0 0 6px; }
h2 { font-size: 16px; margin: 0 0 12px; }
.page-desc { color: var(--muted); font-size: 14px; margin: 0 0 24px; }

.stat-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 32px; }
.stat-card { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: 16px; }
.stat-card .n { font-size: 24px; font-weight: 700; }
.stat-card .l { font-size: 12px; color: var(--muted); margin-top: 2px; }

.card { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: 20px; margin-bottom: 20px; }

table { width: 100%; border-collapse: collapse; font-size: 14px; }
th { text-align: left; font-size: 12px; text-transform: uppercase; letter-spacing: .03em; color: var(--muted); padding: 8px 10px; border-bottom: 1px solid var(--border); }
td { padding: 10px; border-bottom: 1px solid var(--border); vertical-align: top; }
tr:last-child td { border-bottom: none; }
tr:hover td { background: #fafafa; }

a { color: var(--accent); }
a.row-link { color: var(--text); text-decoration: none; }
a.row-link:hover { color: var(--accent); }

.badge { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 12px; font-weight: 600; }
.badge.pending { background: var(--warn-bg); color: var(--warn); }
.badge.approved { background: var(--good-bg); color: var(--good); }
.badge.denied { background: var(--bad-bg); color: var(--bad); }
.badge.synced { background: var(--good-bg); color: var(--good); }
.badge.unsynced { background: var(--warn-bg); color: var(--warn); }
.badge.in_review { background: var(--info-bg); color: var(--info); }

.btn { display: inline-block; padding: 7px 14px; border-radius: 7px; border: 1px solid var(--border); background: var(--surface); color: var(--text); font-size: 13px; cursor: pointer; text-decoration: none; }
.btn:hover { background: #f3f4f6; }
.btn.primary { background: var(--accent); border-color: var(--accent); color: #fff; }
.btn.primary:hover { background: var(--accent-dark); }
.btn.danger { color: var(--bad); border-color: #fecaca; }
.btn.danger:hover { background: var(--bad-bg); }
.btn.small { padding: 4px 10px; font-size: 12px; }

form.inline { display: inline; }

label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 4px; margin-top: 14px; }
label:first-child { margin-top: 0; }
input[type=text], input[type=email], input[type=tel], input[type=file], select, textarea {
  width: 100%; padding: 8px 10px; border: 1px solid var(--border); border-radius: 7px; font-size: 14px; font-family: inherit;
}
textarea { resize: vertical; min-height: 60px; }
.field-hint { font-size: 12px; color: var(--muted); margin-top: 4px; }
.checkbox-row { display: flex; align-items: center; gap: 8px; margin-top: 14px; }
.checkbox-row input { width: auto; }
.checkbox-row label { margin: 0; }

.empty { color: var(--muted); font-size: 14px; padding: 20px 0; text-align: center; }

.tabs { display: flex; gap: 6px; margin-bottom: 16px; }
.tabs a { padding: 6px 12px; border-radius: 7px; font-size: 13px; text-decoration: none; color: var(--muted); }
.tabs a.active { background: var(--accent); color: #fff; }

.two-col { display: grid; grid-template-columns: 1.3fr 1fr; gap: 20px; align-items: start; }

.source-tag { font-size: 11px; padding: 1px 7px; border-radius: 5px; background: #f3f4f6; color: var(--muted); }

.split-approve { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }
.split-approve .card { margin-bottom: 0; }

.checkbox-list { max-height: 320px; overflow-y: auto; border: 1px solid var(--border); border-radius: 7px; padding: 4px 12px; margin-top: 8px; }
.checkbox-list-row { border-bottom: 1px solid #f3f4f6; }
.checkbox-list-row:last-child { border-bottom: none; }
#customer-search { width: 100%; padding: 8px 10px; border: 1px solid var(--border); border-radius: 7px; font-size: 14px; font-family: inherit; }

.ticket-thread { display: flex; flex-direction: column; gap: 10px; max-height: 420px; overflow-y: auto; padding-right: 4px; }
.ticket-message { max-width: 80%; padding: 9px 12px; border-radius: 10px; font-size: 14px; }
.ticket-message-body { white-space: pre-wrap; }
.ticket-message-meta { font-size: 11px; color: var(--muted); margin-bottom: 3px; }
.ticket-message-staff { align-self: flex-end; background: var(--accent); color: #fff; }
.ticket-message-staff .ticket-message-meta { color: rgba(255,255,255,0.75); }
.ticket-message-customer { align-self: flex-start; background: #f3f4f6; color: var(--text); }

.nav-badge { display: inline-block; min-width: 18px; padding: 1px 6px; border-radius: 999px; background: var(--bad); color: #fff; font-size: 11px; font-weight: 700; text-align: center; vertical-align: middle; }

/* app details auto-pulled from the Play Store, shown on a request's ticket */
.staff-app-detail {
  display: flex; gap: 12px; align-items: flex-start;
  margin-top: 10px; padding: 10px 12px;
  background: #F9FAFB; border: 1px solid var(--border); border-radius: 8px;
}
.staff-app-detail-icon {
  width: 40px; height: 40px; border-radius: 9px; flex-shrink: 0;
  object-fit: cover; background: #fff; border: 1px solid var(--border);
}
.staff-app-rating { display: flex; align-items: center; gap: 6px; font-size: 13px; }
.staff-app-rating .stars {
  position: relative; display: inline-block; font-size: 13px; line-height: 1;
  color: var(--border); font-family: Arial, sans-serif; letter-spacing: 1px;
}
.staff-app-rating .stars::before { content: "\2605\2605\2605\2605\2605"; }
.staff-app-rating .stars::after {
  content: "\2605\2605\2605\2605\2605";
  position: absolute; top: 0; left: 0; overflow: hidden;
  width: var(--pct, 0%); color: #F5A623;
}

/* ---------- staff: App Safety Check panel on the request page ---------- */
.sc-badge { font-size: 12px; font-weight: 700; padding: 2px 8px; border-radius: 999px; }
.sc-pre { background: var(--warn-bg); color: var(--warn); }
.sc-good { background: var(--good-bg); color: var(--good); }
.sc-warn { background: var(--bad-bg); color: var(--bad); }
.sc-muted { background: #f3f4f6; color: var(--muted); }
.sc-h3 { font-size: 14px; margin: 16px 0 6px; }
.sc-row { border-top: 1px solid var(--border); }
.sc-row > summary { cursor: pointer; display: flex; flex-wrap: wrap; align-items: center; gap: 8px; padding: 8px 0; list-style: none; }
.sc-row > summary::-webkit-details-marker { display: none; }
.sc-q { flex: 1 1 260px; }
.sc-src { font-size: 12px; color: var(--muted); }
.sc-lvl, .sc-ans { font-size: 12px; font-weight: 700; padding: 1px 8px; border-radius: 999px; border: 1px solid var(--border); }
.sc-check_first { background: #fef3c7; color: #78350f; }
.sc-higher { background: #fee2e2; color: #7f1d1d; }
.sc-low { background: #dcfce7; color: #14532d; }
.sc-a-yes { background: #1f2937; color: #fff; }
.sc-a-not_stated, .sc-a-possibly { border-style: dashed; color: var(--muted); }
.sc-detail { padding: 0 0 12px; display: flex; flex-direction: column; gap: 6px; font-size: 13.5px; }
.sc-quote { background: var(--bg); border-radius: 6px; padding: 6px 10px; }
.sc-warn-text { color: var(--warn); font-weight: 600; }
.sc-form { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.sc-form select, .sc-form input { width: auto; flex: 0 1 auto; }
.sc-form input[name="note"] { flex: 1 1 220px; }
.sc-actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 16px; }
.sc-actions form { margin: 0; }